Privacy Policy

1Who we are & scope

This Privacy Policy explains how SERVPRO® Team Miller (“Team Miller,” “we,” “us,” or “our”) collects, uses, and shares information when you visit spteammiller.com, contact us, or enroll in our text-messaging program. Team Miller is a family-owned group of independently owned and operated SERVPRO franchises operating in Michigan, Indiana, Illinois, and Florida.

2Information we collect

• Information you give us, your name, phone number, and (optionally) email address and a description of your service request, submitted through our contact form.
• Messaging consent records, when you opt in to texts, we record the exact consent language shown, a consent-version identifier, the date and time, your IP address, and your browser user-agent.
• Site & analytics data, pages visited, device and browser type, and similar information collected through cookies and analytics tools (see §6).

3How we use your information

• To respond to your request and schedule and coordinate service.
• To send service / transactional text messages (scheduling, technician en-route, account updates) if you opted in to them.
• To send marketing / promotional text messages (offers, tips, news) only if you separately opted in to them.
• To operate, maintain, and improve the website, and to meet legal and recordkeeping obligations.

4SMS / text messaging program

Our text-messaging program runs as two separate campaigns: a service/transactional campaign and a marketing campaign, each requiring its own opt-in. Message types include appointment confirmations, technician status, account notices and, for those who opt in, promotional messages. Message frequency varies. Msg & data rates may apply. Reply STOP to unsubscribe at any time and HELP for help. Carriers are not liable for delayed or undelivered messages.

5Service providers & sub-processors

We share information with vendors only as needed to provide our services, never for their own marketing:

• Twilio, delivery of SMS text messages.
• Microsoft, email, identity, and productivity infrastructure.
• Google, website analytics.
• Intuit, billing and accounting.

Data shared with these providers is limited to what’s required to deliver the service.

6Cookies & analytics

We use cookies and similar technologies to operate the site, remember preferences, and understand how the site is used. You can control cookies through your browser settings; disabling some cookies may affect site functionality.

7Your privacy rights

Depending on your state of residence (including Michigan, Indiana, Illinois, and Florida), you may have rights to access, correct, delete, or obtain a copy of your personal information, and to opt out of certain processing. To exercise these rights, contact us (see Section 9 below). We will not discriminate against you for exercising them.

8Retention, security & children’s privacy

We retain personal information for as long as needed to provide services, comply with legal obligations (including messaging consent recordkeeping), resolve disputes, and enforce agreements. We use reasonable administrative, technical, and physical safeguards to protect your information. Our services are not directed to children under 13, and we do not knowingly collect their information.

9Contact us & changes

To ask questions or exercise your rights, contact us through our contact page or by mail at SERVPRO Team Miller, 470 N. Adams St., Saginaw, MI 48604. We may update this policy from time to time; the effective date above reflects the latest version, and material changes will be posted on this page.