The people behind SERVPRO® Team Miller

Gary Cristea has been working with SERVPRO® Team Miller since 2023 and is currently the Vice President of Sales and Marketing. In his role, he manages the national and regional business development representatives in our Michigan, Indiana, Florida, and Illinois offices while developing client relationships and growth company wide. Gary’s favorite part about working with SERVPRO is helping customers when they need it most. In his free time, he enjoys playing golf and poker.

Ryan Heck has been working with SERVPRO® Team Miller since 2025 and is currently the Senior Director of Regional Sales. In his role, he manages the regional business development representatives in our Michigan, Indiana, Florida, and Illinois offices. Ryan’s favorite part about working with SERVPRO is working with a world class team to grow the business and help put people’s lives back together. In his free time, he enjoys spending time with his wife and three children and taking them to all of their extracurricular activities.

Patrice Dishaw has been working with SERVPRO® Team Miller since 2002 and is currently the Senior TPA and MUO Development Manager for all of our offices. In her role, she oversees all TPA leads, develops relationships with TPAs, and trains and develops training for all office locations operated within Team Miller. Patrice’s favorite part about working with SERVPRO is helping teammates grow within their role in our organization. In her free time, she enjoys golfing, crafting, cooking, reading, and entertaining her friends and family.

Michelle Gricar has been working with SERVPRO® Team Miller since 2006 and is currently the Human Resources Manager for all of our offices. In her role, she performs all human resource responsibilities as it relates to hiring, onboarding, and retaining employees. Michelle’s favorite part about working with SERVPRO is helping people when they need it. In her free time, she enjoys spending time with her family and friends.

Kim Cousineau has been working with SERVPRO® Team Miller since 2017 and is currently in national business development. In her role, she partners with insurance adjusters and carriers to strengthen relationships, drive referrals, and ensure a smooth claims process. Kim’s favorite part about working with SERVPRO is meeting all of the clients and colleagues she’s met through her time at the company. In her free time, she enjoys cooking, gardening, gym workouts, cycling through cities, and spending time with her friends and family.

Ed Gruczelak has been working with SERVPRO® Team Miller since 2019 and is currently in national business development. In his role, he is responsible for leading national marketing efforts through prospecting, negotiating, and closing agreements and contracts. He primarily focuses on program implementation, reporting, and strategic account management throughout Michigan and Indiana. Ed’s favorite part about working with SERVPRO is helping commercial businesses recover from emergencies and get back to business as if the loss never happened. In his free time, he enjoys spending quality time with his family and friends, golf, boating, and fishing.

Taylor Boucher has been working with SERVPRO® Team Miller since 2017 and is currently in business development for the Shiawassee/West Saginaw Counties service area. In her role, she builds relationships with community members, businesses, and more in Shiawassee and portions of Saginaw County. She also works with the local fire departments from South Shiawassee County to North Bay County. Taylor’s favorite part about working with SERVPRO is being part of a team that makes a real difference in people’s lives and helping families and businesses recover when it matters most. In her free time, she enjoys spending quality time with her family, cheering on her son at his football and baseball games, watching the Detroit Lions, and being involved in her community.

Josh Barz has been working with SERVPRO® Team Miller since 2025 and is currently in business development for the Saginaw and Bay City areas. In his role, he is a brand ambassador for SERVPRO and services local insurance agencies, property management companies, schools, healthcare facilities, and other community businesses. Josh’s favorite part about working with SERVPRO is the team atmosphere and energy. In his free time, he enjoys working with multiple non-profits and networking within the community. He also enjoys hunting, fishing, and boating.

Eric Bishop has been working with SERVPRO® Team Miller since 2024 and is currently in business development for the Metro Detroit area. In his role, he is a brand ambassador for SERVPRO and services local insurance agencies, property management companies, schools, healthcare facilities, and other community businesses. Eric’s favorite part about working with SERVPRO is supporting people through a catastrophic ordeal. In his free time, he enjoys being outdoors, golfing, playing cornhole, and spending most weekends at the local farmers market with his dog.

Dylan Galloway has been working with SERVPRO® Team Miller since 2023 and is currently in business development for Detroit, Trenton, Downriver, Pontiac, Clarkston, Riverview, and Southfield. In his role, he is a brand ambassador for SERVPRO and services local insurance agencies, property management companies, schools, healthcare facilities, and other community businesses. Dylan’s favorite part about working with SERVPRO is supporting clients and knowing that they trust our teams with the restoration of their homes or businesses. In his free time, he enjoys hunting, camping, golfing, and playing hockey.

Annette Kizy has been working with SERVPRO® Team Miller since 2023 and is currently in business development for Troy, Birmingham, and Bloomfield. In her role, she markets to insurance agents, property managers, assisted living facilities, hotels, country clubs, and other local businesses. Annette’s favorite part about working with SERVPRO is making a tangible difference during a highly stressful time for customers. In her free time, she enjoys yoga, swimming, biking, paddleboarding, reading, and traveling.

Phil Lady has been working with SERVPRO® Team Miller since 2025 and is currently in business development. In his role, he is a brand ambassador for SERVPRO and services local insurance agencies, property management companies, schools, healthcare facilities, and other community businesses in the northern Fort Wayne area, Columbia City, Huntington, and Wabash. Phil’s favorite part about working with SERVPRO is talking with different types of clients and being able to provide positive updates on active or completed projects. In his free time, he enjoys spending time with his two young boys playing ball games, going to the zoo, and riding go-karts.

Larry Peterson has been working with SERVPRO® Team Miller since 2024 and is currently in business development. In his role, he is a brand ambassador for SERVPRO and services local insurance agencies, property management companies, schools, healthcare facilities, and other community businesses in the Indianapolis area. Larry’s favorite part about working with SERVPRO is representing the SERVPRO brand. In his free time, he enjoys collecting vinyl records and exercising.

Zack Peters has been working with SERVPRO® Team Miller since 2024 and is currently in business development for the Glenview and greater Chicagoland region. In his role, he works alongside homeowners and business owners to bring their lives back to normal after experiencing a loss. Zack holds IICRC Certifications for MRS. Zack’s favorite part about working with SERVPRO is helping people during one of the most stressful times of their lives. In his free time, he enjoys watching movies, listening to music, reading books, and learning new things.

Scott Dishaw has been working with SERVPRO® Team Miller since 2012 and is currently the General Manager of the Saginaw, MI office. In his role, he oversees all day-to-day operations of the Saginaw SERVPRO staff and focuses on team development and customer service for his crew. Scott holds IICRC Certifications for WRT and ASD. Scott’s favorite part about working with SERVPRO is being able to help people in their time of need and build relationships with his dynamic teammates. In his free time, he enjoys hunting, fishing, traveling, and spending time with his family.

Matt Leitelt has been working with SERVPRO® Team Miller since 2011 and is currently the Mitigation Operations Manager of the Saginaw, MI office. In his role, he oversees daily operations for the contents and cleaning and mitigation teams. Matt holds IICRC Certifications for FSRT, WRT, ASD, and AMRT. Matt’s favorite part about working with SERVPRO is the team he works with and helping people in a time of need. In his free time, he enjoys attending his kids’ extracurricular activities, loves golf, and is a huge sports fan.

Billy Jackson has been working with SERVPRO® Team Miller since 2022 and is currently the General Manager of the Sterling Heights, MI office. In his role, he oversees all day-to-day operations of the Sterling Heights SERVPRO staff and operations. Billy holds IICRC Certifications for WRT. Billy’s favorite part about working with SERVPRO is being part of a growing organization. In his free time, he enjoys riding his motorcycle, playing cornhole, and creating memories with family and friends.

Michael Parsons has been working with SERVPRO® Team Miller since 2024 and is currently the General Manager of the Indianapolis, IN office. In his role, he oversees all aspects of the business including strategic planning, daily operations, financial performance, staff management, and goal driving. Michael holds IICRC Certifications for AMRT, ASD, WRT, and MRS. Michael’s favorite part about working with SERVPRO is listening to and sharing stories with his coworkers and customers. In his free time, he enjoys backpacking, camping, fishing, and generally spending time outdoors.

Eric Gauthier has been working with SERVPRO® Team Miller since 2019 and is currently the Operations Manager for the SERVPRO Team Miller Disaster Recovery Team. In his role, Eric runs the day-to-day operations of the Disaster Recovery Team, including supporting the project managers, allocating jobs and tasks, and planning logistics for team deployment to major weather events across the country. Eric holds IICRC Certifications for WRT and FRST. Eric’s favorite part about working with SERVPRO is helping clients and experiencing different challenges every day. In his free time, he enjoys spending time with family, going to the gym, and building or restoring furniture.